Shipping Policy

Shipping Policy

Thank you for shopping at Official NeeDoh Shop NZ. We want your order to reach you as quickly as possible, so here is everything you need to know about how we process and ship your order.

Order Processing

All orders are processed within 24 hours of being placed. Once processed, orders are dispatched within 3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

You will receive a confirmation email when your order has been placed and a second notification when your order has been dispatched.

Shipping Times by Region

Business days are Monday to Friday, excluding public holidays. Delivery times are estimates and may vary due to carrier delays, customs processing, or circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight. Any applicable shipping fees will be displayed clearly before you complete your purchase — no hidden surprises.

Order Tracking

Once your order has been successfully processed, you will receive a tracking number by email within 5 business days of placing order, but are also available upon request after dispatch.

Customs, Duties & Import Taxes

For international orders, your purchase may be subject to import duties, taxes, or customs fees upon arrival in your country. These charges are determined by your local customs authority and are the responsibility of the recipient. Official NeeDoh Shop NZ has no control over these charges and cannot predict their amount.

We recommend contacting your local customs office for more information before placing your order.

Lost or Damaged Orders

We take great care in packing every order. However, if your order arrives damaged or does not arrive within the estimated delivery window, please contact us at ibexventureslimited@gmail.com within 14 days of the expected delivery date and we will work to resolve the issue as quickly as possible.

Please include your order number and a photo of any damage when contacting us.

Contact Us

If you have any questions about your order or our shipping policy, please get in touch:

Email: ibexventureslimited@gmail.com

We aim to respond to all enquiries within 24 hours on business days.

Pricing Information

All prices displayed on this website include VAT where applicable. Final pricing will be confirmed at checkout based on your shipping destination and applicable local tax rates.